Return and Refund Policy
Cedar Park Heat & Air — Before You Purchase, Cancellation, Refund & Warranty Policy
Last Updated: August 9, 2026
Before You Purchase
Cedar Park Heat & Air provides HVAC equipment as part of professionally installed HVAC systems or through equipment ordered specifically for your project.
All equipment is ordered new and selected based on your home's requirements, system sizing, electrical compatibility, existing system configuration, installation requirements, and applicable local code requirements.
Because HVAC systems are custom-matched, ordered, and scheduled for installation, we strongly encourage all customers to carefully review their quote, equipment selection, pricing, and scope of work and ask any questions before completing their purchase.
We believe in straightforward, transparent pricing and a no-pressure purchasing experience. Our team will help you understand the system options available for your home so you can make an informed decision before installation.
For questions before ordering, please contact us:
Email: contact@cedarparkheatandair.com
Phone/Text: +1 (737) 379-2978
Website: cedarparkheatandair.com
Order Cancellations & Refund Eligibility
Customers may request cancellation of an order within 14 days of purchase, or at any time before the equipment is installed, whichever occurs first.
Once the equipment has been installed at the property, the order becomes final and non-refundable.
If a cancellation is approved:
- Credit card and payment processing fees are non-refundable.
- Costs already incurred by Cedar Park Heat & Air, including equipment procurement, staging, logistics, special-order charges, or scheduling-related costs, may be deducted from the refund.
- Approved refunds will be processed to the original payment method within 10 business days of cancellation approval.
- Cedar Park Heat & Air reserves the right to decline a cancellation request when equipment has already been ordered, allocated, specially configured, delivered, or prepared for installation.
After Installation — Warranty in Place of Refunds
Once HVAC equipment has been installed, refunds, returns, or exchanges are not available.
Any post-installation equipment issues will be handled through the applicable manufacturer warranties and/or labor warranties rather than through refunds.
Customers may submit warranty claims for non-functioning or failed components where applicable.
- HVAC systems include applicable manufacturer parts warranties.
- Some systems may include a labor warranty depending on the selected equipment package and scope of work.
- Warranty coverage, duration, limitations, and exclusions vary by manufacturer, equipment, and installation package.
- Customers are responsible for reviewing the specific warranty terms provided for their system.
Cedar Park Heat & Air will assist customers with the warranty claim process when applicable.
Installation-Related Concerns
If you believe an issue is related to installation labor or workmanship, you must notify Cedar Park Heat & Air within 48 hours of installation whenever reasonably possible.
Verified installation-related issues will be evaluated and corrected in accordance with Cedar Park Heat & Air's applicable labor standards and warranty coverage.
Customers should contact us as soon as an installation concern is discovered so that we can evaluate and address the issue promptly.
Exchanges
HVAC systems cannot be exchanged once installed.
If a customer requests a change before installation, Cedar Park Heat & Air may revise the quote and adjust the installation schedule accordingly.
Any applicable price differences, restocking charges, special-order costs, or other expenses may apply.
Shipping & Delivery
Installed Systems
HVAC equipment for professionally installed systems is delivered directly to the customer's property as part of the scheduled installation.
Cedar Park Heat & Air does not charge a separate shipping fee for standard delivery associated with installed systems unless otherwise stated in the customer's quote.
Delivery timing is coordinated with the scheduled installation date and confirmed in advance when possible.
Equipment-Only Orders
For equipment-only purchases:
- Estimated delivery timelines will be communicated before purchase.
- Freight or delivery charges, if applicable, will be disclosed before purchase.
- Customers are responsible for inspecting equipment upon delivery.
- Any visible shipping damage must be reported to Cedar Park Heat & Air within 24 hours of delivery.
- Customers should retain photographs and relevant delivery documentation when reporting damage.
Non-Returnable Items
Due to the nature of HVAC equipment and the way systems are ordered and configured, the following items are generally non-returnable once ordered, delivered, opened, used, or installed, as applicable:
- Installed HVAC systems
- Special-order or custom-configured equipment
- Opened or used equipment
- Electrical components
- Refrigerant-related components
- HVAC accessories and related system components
- Equipment specifically ordered or allocated for a customer's project
Additional manufacturer or distributor restrictions may apply.
Contact Us
If you have questions about your purchase, cancellation, warranty, installation, delivery, or equipment, please contact Cedar Park Heat & Air before taking action.
Cedar Park Heat & Air
Email: contact@cedarparkheatandair.com
Phone/Text: +1 (737) 379-2978
Website: cedarparkheatandair.com